Shipping policy

Shipping and deliveries

With us you always have the option of FREE SHIPPING when you shop for at least 70 EUR. To avoid a fee, you must actively select a free shipping method in the checkout before completing your order. Agents in smaller towns sometimes have limited delivery, which can affect the delivery time. Below is a list of the shipping methods that Pause Hair Care offers. Keep in mind that during e.g. Christmas shopping and other holidays or major campaigns, delays may occur.

Please note that orders with a higher order value have a limited number of shipping options in the checkout.

The fee for each shipping method is displayed in the checkout.

Damaged package upon delivery 

If your package is visibly damaged upon delivery, you should ask the agent or carrier to note the damage before you accept the package. Otherwise, you can refuse to accept it, whereupon it will be returned to us free of charge.

If you have already received the package, any damage should be documented as soon as possible. Contact the carrier directly to register the damage.

When delivered to a parcel box, the package should be checked directly on site. If you discover any damage, you should take clear pictures of the package from all sides and immediately contact the carrier to report the matter. Then contact us at info@pausehaircare.com and we will help you further.